Price :
299
510
Color :
Estimated Shipping Time: 5 - 7
Product SKU: TOY-DOG-TM
Applicable from 1ST October 2020
The Terms of Use, as effective from 00:00 hours
on 1ST October 2020, are available
Return Policy
This Returns Policy (“Policy”) will govern
request to return any of the product (“Product”) purchased by buyer (referred
to as “Buyer”, you, your, etc.) from any third-party seller (“Seller”) using
the Platform. For the purposes of this Policy, the term Buyer and Seller are
collectively referred to as “User”.
1.
You understand that we are an intermediary platform and will only
be responsible to mediate the return request raised by you with the Seller. It
shall be sole responsibility of the Seller to resolve the issues/ concerns
raised by you in your return request. We shall not assume any liability for any
failure on the part of the Seller to resolve your issue.
2.
You may raise a return request/ or your concerns on the Platform
with respect to any one of the following reasons:
1.
Product with physical damage (if such damage is not in transit) or
defective Product;
2.
Warranty issues with respect to the Product;
3.
Wrong Product or Product not matching the description or
specifications mentioned on the listing page on the Platform;
4.
Part of the order/ items are found to be missing (which is not due
to logistics reasons); or
5.
Issues related to the quality of the Product delivered.
3.
Any return request/ issues raised by you for any of the following
reasons:
1.
Missing Product or some items from the entire order placed found
to be missing due to reasons attributable to logistics provider;
2.
Damage to the outer box delivered or Product damaged in transit;
or
3.
Any other logistics related issues.
Will not be governed by this Policy and it will
be the responsibility of your logistics partner to settle any of the
above-mentioned concerns raised by you. You may contact your logistics service
provider for resolving the above issues. It is hereby clarified that we shall
not assume any responsibility for non- redressed of your issues by such
logistics partner.
4.
Depending on the category of Product, you can raise a return
request for any of the issues as set forth under point 2. above within the
timelines prescribed below:
Ø Clothing: 1 day (Business days) from
the date of delivery of shipment.
Ø IT: 1 day (Business days) from the date of delivery
of shipment.
Ø Phones: 1 day (Business days) from
the date of delivery of shipment.
Ø Accessories and Consumer Electronics: 1 day (Business days) from
the date of delivery of shipment.
Ø Home and Kitchen: 1 day (Business days) from
the date of delivery of shipment.
Ø Footwear: 1 day (Business days) from the
date of delivery of shipment.
Ø Toys and Baby care: 1 day (Business days) from
the date of delivery of shipment.
Ø Kirana/ Grocery: (Dairy, Bakery and Staples) 1 day (Business days)
from the date of shipment.
5.
Your return request will either be approved or rejected and the
same
will be communicated to you.
If the
return request of the Buyer has been rejected due to the following reasons
that: (a) Buyer does not respond to the inquiry calls and/or calls made by us
to procure missing documentation and information; or (b) supportive documents
are insufficient, or Buyer is unable to provide sufficient proof in support of
the claim, Buyer may raise a new return request within ONE day (1) days from
the date of such rejection.
6.
If products have any expiry related issue then
Seller/Vendor will be bear the cost.
If your return request
is approved, it shall be your sole responsibility
to return the Product
directly to the Seller.
In all cases of Seller
approved returns, refund will be initiated to you.
On all Seller approved
returns, we undertake no guarantee as
regards return of monies
or timeline for such return.
In exceptional cases
such as fraud, deficiency in service, or any other circumstance which may
affect the user experience on the platform, we may on good faith basis and in
our sole discretion decide to pay the transaction amount for the disputed
Product in the absence of Seller approval of such returns. The said payment of
transaction amount shall be made to compensate for the inappropriate user
experience.
In such exceptional
cases covered in Para 5 above, payment will be initiated to you within
forty-eight (48) banking hours;
1.
from the date of approval of the return request by us; or
2.
From the date you confirm the dispatch of the Product from your
shop/ designated pick-up location; whichever is later.
Upon receipt of shipment from the Buyer, Seller
can raise a dispute with
respect to the shipment within twenty-four (24) hours from receipt of the same, failing which it shall be deemed as
accepted by the Seller without any damage or fault.
At the time of raising a dispute, Seller will be
required to provide documents/ proof in support of the claim, which include
without limitation, images of the returned product(s) indicating the issue in
the shipment received. The images need to clearly capture the following:
1.
the Return ID;
2.
AWB number of the shipment;
3.
issue observed by Seller in the returned product;
4.
damages to the returned product;
5.
brand name/ manufacturer’s name of the returned product; and/or
6.
The IMEI number (in case the product is a mobile phone);
The Seller’s claim/ dispute will either be
approved or rejected and the same will be communicated to the Seller.
Any capitalized terms used herein this Policy
and not defined explicitly shall have the same meaning as defined in the Terms
of Use.
User agrees to be bound to any changes or
modifications made to this Policy as may be updated on the Platform, from time
to time or any additional terms that may be communicated to you, from time to
time.
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